Nigerians are world’s heaviest users of ATMs - Report

According to a recently released study by EY,
a global business and financial advisory firm,
Nigerian bank customers have been rated the
heaviest users of Automated Teller Machines
in the world. The study also rated Nigeria as
one of the top three countries whose bank
customers use social media when making
decisions on selecting a financial service
provider. The study also shows that Nigerian
bank customers have the highest banking
sensitivity and are the second highest globally
to close accounts based on poor experience.
EY's Advisory Banking Sector Leader for
Africa, Mr. Colin Daley said in a statement
that they came to the conclusion after
sampling 32,000 bank customers in 43
countries including Kenya, Nigeria and South
Africa.
"Nigerian bank customers have the
highest level of trust for primary
financial service providers in Africa and
second globally behind India. Twenty-
four per cent of Nigerian customers
have experienced a problem with their
banks that required resolution. Seventy-
two per cent of customers were either
very satisfied or satisfied with the
response that they received. However,
28 per cent were less than satisfied